Cancelations & Rescheduling

 

I require a minimum a notice of 48 hours prior to your scheduled appointment to cancel or reschedule.  If less than 48 hours is given, a Rebooking fee of 50% of your service booked is required before a new appointment may be scheduled.  Due to the ongoing nature of Covid-19 cancellation rebooking fees will be enforced, so please provide no less than 48 hours to reschedule or cance

 

 

HOLIDAY CANCELATIONS: During the months of November & December I require 72 hours to cancel or reschedule appointment  .  If  cancelled with less than 72 hours, a 50% rebooking fee of the services canceled will need to be paid in order schedule your appointment.  Please know if you cancel during the months of November & December that I cannot guarantee that I will be able to get you in until January 5th, 2025. 

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No Show/Same Day Cancellation

 

I work very hard to you with an appointment time that will work best for your schedule.  If you no show or cancel the same day your appointment is scheduled, a 100% rebooking fee will be due before a new appointment may be scheduled I understand that life happens and in the case of an emergency or reasons out of your control arises the Rebooking Fee may be reduced to 50%.

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Late Policy

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Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing.  Clients arriving more than 15 minutes late may need to be rescheduled and Cancellation Fee will apply.

 

I understand that late happens.  If for any reason, you believe that you will be arriving late to your appointment, PLEASE text or call directly to 650- 296-0491.  I work hard to schedule the necessary amount of time needed for the service.  Accommodating late arrivals ins sometimes impossible without disrupting the other clients that are scheduled the day.  Please be aware that if you do arrive late, I cannot guarantee the your full service will be performed that day.  In some cases, tardiness may require cancellation or rescheduling your appointment for another day.

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Service Redo & Retail Returns Policy

I strive to offer my guests the highest level of guest satisfaction.  If you are having challenges with your cut or color, please let me know within 4 days of your visit an I will be happy to correct the issue.  The revision policy does not include a change in the original and agreed upon service, and any revision requests made after the 4 day period from the original service data will be subject approval.  I do not  offer refunds for services.  Should you make a retail purchase that you are unsatisfied with,  I will accept retail exchange at full credit for 30 days form your initial purchase .

 

Allergies

 

For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having service performed.

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